1. Acceptance of Terms

By using our website or services, you agree to abide by these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our services.

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2. Services Offered

Guwahati Electro Care provides repair and maintenance services for home appliances, including TVs, ACs, refrigerators, and washing machines. The services are subject to availability and our operational capacity.

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3. User Responsibilities

As a customer, you are responsible for:

• Providing accurate and complete information during service requests.
• Ensuring accessibility to the appliance for inspection and repair.
• Promptly informing us of any issues with the service provided.
• Maintaining proper usage of the appliance post-repair.

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4. Service Charges and Payments

• Service charges will be communicated before the service begins.
• Payments can be made via cash, digital payments, or any method agreed upon during booking.
• Additional charges may apply for replacement parts or specialized services.

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5. Cancellation Policy

• Before Technician Visit: Customers can cancel without incurring charges.
• After Technician Visit: A nominal fee may be charged for diagnosis and inspection.

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6. Replacement Parts

• Replacement parts used in repairs are covered under the manufacturer’s warranty.
• We ensure that all replacement parts are genuine and compatible with your appliance.
• Warranty claims for replacement parts are subject to manufacturer terms.

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7. Limitations of Liability

While we strive to provide exceptional service, Guwahati Electro Care shall not be held liable for:

• Any damage resulting from customer misuse or negligence post-repair.
• Delays caused by unavailability of spare parts or external factors beyond our control.
• Losses arising from unauthorized tampering with the repaired appliance by third parties.

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8. Warranty on Services

We offer a limited warranty on repair services, which covers:

• Workmanship issues within a specified period (usually 30 days).
• Replacement of defective parts, provided they are under warranty.

This warranty does not cover issues caused by:

• Normal wear and tear.
• Electrical surges, improper usage, or environmental factors.

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9. Intellectual Property

All content on our website, including text, images, logos, and design, is the intellectual property of Guwahati Electro Care. Unauthorized reproduction, distribution, or modification of our content is strictly prohibited.

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10. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your information.

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11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these terms will be subject to the exclusive jurisdiction of the courts in Guwahati, Assam.

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12. Amendments to Terms and Conditions

Guwahati Electro Care reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services after changes implies acceptance of the revised terms.

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13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Email: electrocareguwahati@gmail.com
• Phone: 8471993952
• Address: Sankardev Nagar Path, Near DC Guest House, Housing Colony, Swaraj Nagar, Ganeshguri, Guwahati, Assam 781006